In the interests of increasing efficiency and availability, production environments and processes in the processing of wood, metal and plastic are becoming increasingly digitalized. The support and service of production technology is also subject to increasing digitalization.
In order to reduce support and service paths for users, the Altendorf Group offers a digital and direct channel to the proven Altendorf service: the new “myALTENDORFGROUP” app. After registering, customers can directly access the data of their own Altendorf and Hebrock machines, as well as machine documentation and training videos.
If, for example in a carpentry, the Altendorf sliding table saw or the Hebrock edge banding machine is malfunctioning, the carpenter can use the app to contact an Altendorf service technician directly via chat or video support. He then can directly provide digital support via chat or video call. Spare parts can also be requested and ordered directly via the app. With the help of the displayed service history, it is very easy to access all past service cases.
“The new myALTENDORFGROUP app makes it even easier for our customers to contact us. We can provide direct assistance via video support and thus contribute to fast machine availability. Of course, personal contact with our customers is always a central priority for us, so the app is an extension of our existing personal customer communication“, says Jörg Woestkamp, Head of Service at the Altendorf Group.
In a further step, the app will also be made available to Altendorf Group dealers worldwide as their own support tool.
